Grievance Redressal
How to raise a complaint with Zyrilo's Grievance Officer under the IT Rules, 2021 and the DPDP Act, 2023, and how quickly we respond.
Last updated 29 October 2026
In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, Zyrilo has a Grievance Officer who handles complaints from users and from anyone affected by content on Zyrilo. You don't need an account to complain.
Grievance Officer
Abhijit Mohanty
- contact@zyrilo.app
- Address
- 516/1748, Swarnapuri, Kanan Vihar, Patia, Bhubaneswar, Khordha, Odisha 751024, India
- Response
- Acknowledged within 24 hours, resolved within 15 days
What you can complain about
- Content on Zyrilo that you believe breaks the law, our Terms or our Community Guidelines — for example content that is defamatory, obscene, impersonates you, infringes your rights or invades your privacy.
- A decision we made about your content or account, such as a removal, strike or suspension.
- How we handle your personal data, including requests to access, correct or erase it.
- Offers, redemptions or creator payouts, if Help & Support has not resolved your issue.
For everyday help, Help & Support in the app is usually faster. Privacy requests can also go to contact@zyrilo.app.
How quickly we respond
- We acknowledge your complaint within 24 hours.
- We resolve it within 15 days of receiving it, and tell you what we decided and why.
- Complaints about content that shows you in a state of nudity or a sexual act, or that impersonates you (including morphed images), are acted on within 24 hours.
How to file a complaint
Use the form on this page, email the Grievance Officer, or write to the address shown. To help us act quickly, include:
- your name and a way to contact you;
- a link to the content, or the handle or restaurant name involved, and a screenshot if you have one;
- what the problem is and, if it's about your rights, how you are affected;
- what you would like us to do.
If you're not satisfied
If you are unhappy with the Grievance Officer's decision on a content or account complaint, you may appeal to the Grievance Appellate Committee within 30 days of receiving it.
For complaints about personal data, once you have used our grievance process you may complain to the Data Protection Board of India.